Until next time...Elizabeth
Thursday, June 18, 2015
Summer Happenings at BPI!
Wednesday, March 27, 2013
Open Door Policy
I was reminded today why we shouldn't burn bridges and that leaving the door open can be the best policy. A customer who had worked with BPI Media Group for several years on the printing and mailing called today out of the blue. Does that happen often? No, but because of the strength and longevity of our working relationship, this customer knew they could dial me up, and we would be glad to help on a new project.
Whether you're a long-time, loyal customer to BPI or a prospect who's reluctant to check us out, we literally do have an open door policy. We want you to come check us out. We invite you to tour our plant, see our production work flow and meet the folks who will make your project go from inception and design to ink on paper or in mailboxes.
BPI loves visitors! We'd love to have you press check your next project, so we can show you the steps it takes from proof to press. We invite you to plan to visit us soon to learn more about ways we can help you with everything from simply printing a postcard to managing fulfillment through our web-to-print storefront system. You won't be disappointed, and the folks you meet at BPI who work hard for you would be thrilled to see you too!
Until next time...Elizabeth
Wednesday, December 12, 2012
Pick up the Phone!
Have you found it EXTREMELY difficult to get customers and prospects on the phone recently? If you're like me, dialing and leaving voice mails is part of my daily routine, so if you actually get a live person on the phone, it catches you off guard.
We at BPI Media Group have found that having a reason to call is helpful to get a response or a live person on the other end of the line. Try sending out a postcard or lumpy mailer then follow up in a few days by phone. Even if you have to leave a voice mail, your prospect will more than likely correlate the mailer with your phone call and maybe even pick up the phone next time. You can also try email marketing as part of your communications mix. Nothing new, but I know many prospects of mine reply much more promptly to an email than to a voice mail. You could even mix all three channels together and use mail, phone and email. For the "cream of the crop" prospects, you may even consider an integrated campaign using Purls (personalized urls or landing pages) to engage them in the conversation.
Whatever your marketing mix, I know I sound like my boss here, but don't stop picking up the phone. I was reminded of this twice recently when a customer's momentary anxiety was put to rest by a simple phone call to assure them their project was in good hands and would be completed on time. The other instance was when they had a project and had been "meaning to call me" but had not had the time to do so yet. Sometimes, clients and prospects actually want to hear from you and hear your voice. So, keep your messaging brief, relevant and most importantly friendly!
Until next time...Elizabeth





